Shipping Policy
Last Updated: 2025-12-29
Order Processing Time
All orders are processed within 2-5 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
We offer the following shipping options:
Standard Shipping$5.99
Free Shipping (Orders over)$69+
Express Shipping (DHL/FedEx)$49
Estimated Delivery Times
Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen circumstances.
United States10-20 business days
Canada / Australia / UK10-20 business days
Europe10-20 business days
Rest of World10-20 business days
Express shipping typically delivers within 5-8 business days.
Shipping Restrictions
Due to shipping carrier limitations, we are unable to deliver to certain remote areas, small island nations, and territories with limited postal infrastructure. If your order cannot be shipped to your location, we will notify you and process a full refund. Please contact us before ordering if you are unsure about delivery availability to your area.
Customs & Import Duties (DDP Shipping)
We ship DDP (Delivered Duty Paid), which means all import duties, taxes, and customs fees are INCLUDED in your order total and prepaid by us. You will NOT be charged any additional fees upon delivery. The price you see at checkout is the final price you pay.
Order Tracking
Once your order ships, you will receive an email with tracking information. Please note that tracking may take 3-5 days to update as the package moves through international transit. During this period, it is normal to see no tracking updates.
Lost or Delayed Packages
If your package has not arrived within 60 days of shipment, please contact us. We will either resend your order or provide a full refund. Please ensure your shipping address is correct at checkout, as we cannot be responsible for packages sent to incorrect addresses.
Contact Us
If you have any questions about shipping, please contact our customer service team.