Refund Policy
Last Updated: 2026-03-29
Overview
We want you to be completely satisfied with your purchase. We offer refunds subject to the conditions below, in compliance with applicable consumer protection laws.
EU Consumer Rights
If you are located in the European Union, you have the right to cancel your order within 14 days of receiving your item without giving any reason ("Right of Withdrawal"). To exercise this right, you must inform us of your decision by a clear statement (e.g., email to [email protected]) before the 14-day period expires. The withdrawal period expires 14 days after the day you acquire physical possession of the goods.
Other Regions
For customers outside the EU, we offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase, please contact us within 30 days to request a refund.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- Item must be unused and unworn (for change-of-mind returns)
- Item must be in original packaging with all tags attached
- Proof of purchase (order number or receipt) is required
- Clear photos of the item must be provided for verification
Non-Refundable Items
- Customized or personalized items (unless defective)
- Items that have been worn or show signs of use
- Items marked as "Final Sale" at the time of purchase
- Orders under $15 USD (we may offer store credit instead)
Refund Options
Depending on the order value and circumstances, we may offer:
- Full refund without returning the item (for orders under $20 USD, at our discretion)
- Full refund upon receiving the returned item
- Store credit for future purchases (110% of order value)
Refund Process
1
Contact Us
Email [email protected] with your order number and reason for the refund request.
2
Review
Our team will review your request within 24-48 hours and provide instructions.
3
Receive Refund
Once approved, refunds are processed to your original payment method within 5-10 business days.
Return Shipping
For change-of-mind returns, you are responsible for return shipping costs. Due to international shipping complexities, we often offer a refund without requiring the item to be returned. We recommend contacting us before shipping any items back.
We cover return shipping when:
- The item is defective or damaged upon arrival
- We sent the wrong item
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos showing the damage. We will offer a replacement or full refund at your choice. No return shipping required for defective items.
Wrong Item Received
If you received the wrong item, please contact us with photos within 7 days. We will send the correct item or provide a full refund. No return shipping required.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check your bank account and contact your credit card company. If you still have not received your refund, please contact us at [email protected].
Contact Us
For refund inquiries, please email [email protected] with your order number and details.
Buy 2 Get 1 Free — Bundle Return Policy
Orders placed under our Buy 2 Get 1 Free promotion are subject to special return conditions. To receive a full refund, all 3 items from the promotion must be returned together. If you choose to return only the paid items and keep the free item, your B2G1 eligibility will be revoked and the original price of the retained free item will be deducted from your refund.
The free item's value is calculated based on the non-promotion list price at the time of order.